Contact Jello Burn
Reach customer support by email for orders, shipping, the 60-day guarantee and label questions.
Questions about Jello Burn are best sent straight to our customer support team by email. A clear message helps us reply quickly and accurately.
What You Can Contact Us About
Orders
Questions about placing an order, choosing between the 2, 3 and 6 bottle packs, or confirming what is in your pack.
Shipping
Questions about delivery. The 3-bottle and 6-bottle packs ship free in the US, and shipping on the 2-bottle pack is added at checkout.
The 60-Day Guarantee
Every pack has a 60-day money-back guarantee. Contact customer support within 60 days of purchase. Full terms are shown at checkout.
Label Questions
The supplement facts panel on the bottle lists the details of the formula. Customer support can share them with you.
What to Include in Your Message
To help us find your order and answer faster, please include the following when you write:
- The name on the order and the email address used at checkout.
- Your order number, if you have it.
- The pack you chose: 2, 3 or 6 dropper bottles.
- A short description of your question.
Response Time
We reply to messages in the order they arrive, and we aim to answer as soon as we can. Messages about orders and the guarantee are read first. If you do not hear back right away, please check your spam folder, since replies sometimes land there.
Helpful Tips
Write one message per topic when you can. If you are asking about the guarantee, mention the date of your purchase so we can confirm you are inside the 60-day window. If your question is about the label, tell us which line of the supplement facts panel you are looking at. Short, specific messages get the clearest answers, and we are happy to follow up if we need anything more from you.
Before You Write
Many common questions are already answered on this site. You may find a quick answer on the overview page, the ingredients page, the reviews page or in Jello Burn Quick Answers.
Ready to Order?
When you are ready, the official order page is run by the seller. The button below opens it in a new tab. It is a sponsored link, so this site may earn a commission at no extra cost to you.